Policies & forms
The fine print, all in one place.
Our terms, policies and customer forms. PDFs open in a new tab, ready to download or print.
Terms & conditions
Terms of use.
The terms that apply to every Freedom Internet service, plus the extra conditions for business customers.
Policies & processes
How we look after you.
How we handle your information, how to raise a complaint, and the support available if you are having trouble paying.
Forms
Forms for your account.
Download, complete and return these to make changes to your account. If you are unsure which one you need, give us a call.
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Appointment of Authorised Representative
PDF
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Customer Account Details
PDF
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Direct Debit Authority
PDF
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Business Fixed Fee Change Request
Web page
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Business Change of Ownership or Management
PDF
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Business Change of Bank Details Authority
PDF
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Need a hand?
Not sure which form you need?
Our local team can point you to the right document, or help you make the change over the phone.